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Corporate Consulting PagesAwakening the tiger in your organization's heart ( Tiger emerges)PURPOSE:
HOW:
Effective corporations adopt a win/win attitude and encourage their employees to live balance lives. Only when employees are pulled form the burn-out fringe, can productivity and creativity soar. Corporate excellence is based, not on talent and not on competencies, but on the application of both. Clearly, your sustainable competitive advantage in this information economy is based on your intellectual capital, employee knowledge/knowhow and its implementation. THE COMPANY Strategic Results International has been committed to one thing for the last 20 years - Excellence in everything we do *Excellence in assisting our clients in assessing and defining their exact developmental needs *Excellence in services design, selection and delivery *Excellence in follow-up and reinforcement to ensure the desired results; measurable productivity improvement, client satisfaction ratings, employee fulfilment, system effectiveness *Excellence in client service with a constant focus on seeking opportunities for value added - delivering beyond client expectations. Through our combined knowledge and skills we pride ourselves in having access to years of research and experience in achieving extra ordinary results for our clients. Our commitment: It works, in spades, or it's free. HISTORY IN BRIEF Werner J. Berger and Associates was established in 1984 as a consulting firm delivering Wilson Learning Corporation (Eden Prairie, Minneapolis) technologies to its clients. Ten (10) years later the organization grew into Strategic Results International (SRI) with a new client slogan, "If your corporate developmental actions are not strategic, don't do them." All planned developmental actions have to become THE way your client company does business, with no exceptions. Billions of dollars are spent on training by North American organizations each year, with minimal return. SRI knows what works and is absolutely committed to making it work for you...and, in fact, they guarantee it! Today, SRI develops and delivers creative solutions in three core business area: Corporate Leadership, Sales and Service. WHAT DIFFERENTIATES US - in plain English, "Everything!"
We Only Do What Works Through research and experience we have long learned that most of the billions spent on training and development by North American companies each year, provides no, or at best, a fractional return. The reason: Training does not work....by itself. It takes a lot more than a fantastic intervention to transfer cognitive learning into constructive actions or behaviours. "If it's not strategic, don't do it!" We insist on the following:
We Guarantee Results Our performance guarantees are very extensive, totally client centred and designed to provide full client protection. They consist of the following: 1. During the intervention: If, while working with you our client, it is decided that what is being offered is inappropriate or ineffective, all consulting fees are refunded, no questions asked 2. After the intervention: If the desired results are not achieved, after the client has applauded the intervention and the implementation commitments have been met, SRI will commit whatever human resources are required to ensure success. No fees, other than expenses, are levied.
We Make You Independent of usWith our strategic approach we focus on rapid skill transference to client participants. Once the transference has taken place we naturally become obsolete. That's our job. That's what growth and development are all about. That's what we are paid to do; and we do it very well. Try us and we will no longer have to tell you about the results we create....you will experience them personally. We Are TransparentIn exchange for our clients trust we believe they deserve full disclosure of who we are, what we do, how we do it, what we find, what actions we recommend and our commitment to their performance results. Effective interventions demand a high level of open communication, with rapid access to implementers and decision makers. SRI structures all this up front. Clients are entitled to 'no surprises' at all times. For 21 years our commitment and success have been based on 100% 'reference ability.' We continue to support this success formulae with our every fibre...why wouldn't we, we guarantee it and it has worked so far in spades! LEADERSHIP SALES CUSTOMER SERVICE ASSESSMENT & SELECTION Our mandate, To transform corporations into opportunities of unprecedented fulfilment and success, by assisting them to make more money ethically, and enjoy more discretionary time than they ever thought possible, is focussed on:
LEADERSHIP AND CORPORATE CULTURE "The human spirit is not measured by the size of the act, but by the size of the heart"
Today's unpredictable and often volatile business climate is reflected in the corporate landscape by rapid changes, shifting business strategies, and the need for highly skilled employees who challenge the status quo and integrate their ideas, always seeking innovative solutions. The climate requires cohesive, focussed teams to deal openly and directly with each other in addressing core problems and building quality outcomes. Such an approach requires a change in leadership practices and frequently in corporate culture itself. Old school or traditional concepts of management must be shifted to new approaches for developing solutions which efficiently and effectively move corporate strategy into action. These shift might require redefining the role of the leader as one who understands group dynamics, behaviours and strategies, and leads energized groups toward sharing responsibility for business results. Leadership behaviour determines the corporate culture and hence the strategic direction of the corporation. Leadership is critically important, least understood and, fotunately, can be learned. Effective leadership fosters an environment within which employees feel valued, challenge the status quo, take responsibility for their actions and pride themselves for the contributions they make.
SALES EFFECTIVENESS There is no place where competition is more intense than in the sales area. In this world, the competitive advantage of technology and product differences is short-lived. As the sales role in organizations expands having a highly effective sales force and a consistent, developmental approach to selling, is absolutely necessary. More and more we see that sales results depend on the efforts of both the salesperson and the manager. The pay-off resulting from an effective sales strategy is immediately measurable: increased sales, more productive, long term relationships with satisfied clients, and an influx of new customers through referrals. Effective sales system are logical, ethical and easily learned. Customers love to buy and, naturally, hate being sold. We can help you help them buy - from you.
CUSTOMER SERVICE Long term loyal customers are the lifeblood of any organization. This is the one thing your competition can not duplicate. Organizations differentiate themselves not by their technological or product advantages but by keeping pace with customer expectations, as an absolute minimum, and by exceed marketplace demands more often than their competition. It is no longer enough to be good; your organization is on trial and judged by every contact or connection made. Competitive opportunities abound, and if your company can't meet customer expectations, if you can't add the human touch, they are likely to take their business elsewhere. Customer retention, referrals, repeat business and your company's reputation are all enhanced by exceptional service. Today, service excellence is no longer an option, it must be the theme that runs throughout your business activities. You represent a service culture or you don't, and your customers quickly identify which you aspire to. Signature Service:
ASSESSMENT AND SELECTION We design and integrate assessment systems to evaluate employee work competencies and growth opportunities. A direct link commonly exists between employee competencies, their willingness to excel and the results they produce. Selecting and/or developing the right people, and using the right systems, are the key. The skills your people need to succeed are driven by your business strategies and abilities to engage and promote the right people. Clearly, strategy only remains an idea until you are able to implement it. We specialize in the following assessment systems: Leadership and Corporate Culture
Sales and Service
Recruiting and Selection
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